Is the product not at all what you expected, or did you accidentally order the wrong product? In many cases, returns are then possible. Read below all the information and conditions that the return must meet.
Send your package back to our company yourself
- Pack the products neatly in the box.
- Make sure the order reference is clearly visible ON the box or IN the box.
- Return the package at your own expense to the address below.
KommerVOF
De Standerd 27
3774 SC KOOTWIJKERBROEK
THE NETHERLANDS
Reimbursement of shipping costs:
- Shipping costs on invoice will be reimbursed when returning the entire order. **
- Shipping costs are not reimbursed for partial returns.
- All costs incurred will be reimbursed if we have made a mistake.
** Standard shipping costs will be credited. Surcharges on payment methods such as PayPal or credit card are not reimbursed
Return conditions
- If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
- The package must be returned to our company no later than 28 days after receipt.
Checklist:
- Product is reasonable and complete in original packaging and condition.
- Packaging is still neat as far as possible.
- Product is securely packed in a box.
- The order reference is clearly stated on the box.
Return handling:
- Your return will be refunded within 14 days of receipt.
- We always assess whether a return meets our conditions.
- We are not responsible for returns until receipt at our warehouse.